1

Emotional Intelligence (EI):

  • The ingredients of EI 
  • EI Self-Assessment 
  • The 1, 2, 3 of Empathy
  • The Moccasin Approach 
  • EI in Values & Behaviours

How Our MA Programme Works 

LaPD Solutions is well aware of the need to design bespoke solutions for each organisation. 

To that end we offer a combination of solutions after the 3 Foundation Workshops as follows:

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Please note, the tables below show titles from a typical MA programme, with just “some” of our ingredients.

We encourage consultations to discuss the solutions and the ingredients that you require for your people.

(All of the solutions below are available as stand alone events) 

Read about our “Season Ticket” offer on until the end of April - please click here to read more

Please click here to read the thinking behind the Moccasin Approach.

All aspects of organisational culture and behaviours will be discussed prior to the programme design. 

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2

Communicating Effectively (CE):

Miscommunication & Bias

The Impact of Communication

Communication Self Assessment

The Communication Cycle

Communication Health Check 

Our Three Foundation Solutions

3 

High Performing Teams (HPT):

  • Group vs Team
  • Managing a Team 
  • 6 Stages of Creating a HPT
  • Accountability & Responsibility
  • HPT Self Assessment  

4

The Moccasin Manager (TMM):

  • The ingredients of EI
  • The Moccasin Manager Principles 
  • Assertiveness and EI
  • “Clean” Decision Making
  • TMM Self - Assessment 

Our Three Performance Solutions

5

Managing My Day (MMD):

Perceptions about time

Accountability & responsibility

Analysis of what we do

Hint and tips to save time

Working collectively to save time 

6 

Managing Development (MD):

  • The Moccasin Approach 
  • SAS feedback
  • The development cycle
  • Accountability and responsibility
  • Reviewing and evaluating  

7

Interactive Presentation Skills:

  • The Do’s and Don’ts 
  • Interaction and engagement
  • Planning, structure and timings
  • Experiment, practice & clarity
  • The polishing and presenting

Our “Pick and Mix” Solutions

8

The Moccasin Trainer (TMT):

Training vs presenting

Measurable objective writing

Skill, Knowledge & Understanding

The 5 stages of a session

Test to ensure objectives are met  

9 

The Moccasin Coach (TMC):

  • Understanding coaching
  • The Moccasin Approach
  • The coaching structure & cycle
  • Using powerful questions
  • The coaches review

10

Managing Meetings (MM):

  • Evaluate the need
  • Planning and preparation
  • Agendas/Timings/Timekeepers
  • Questions, politics and emotions
  • Structuring and taking minutes

11

Managing Change (MC):

  • Defining change and how it feels
  • The change curve and cycle
  • Change and EI
  • The big SELL
  • impact management & review 

12 

Managing Projects (MP):

  • Scoping the project
  • Stakeholders
  • Planning and aiming off
  • Risk and mitigation
  • Reviewing and evaluating

13

The Altrocentric Leader (TAL):

  • Defining leadership
  • Identifying leaders
  • How “Altrocentric” works
  • How we can employ it best
  • What does it look and feel like

14

Customer Facing Skills (CFS):

Me as a customer

What challenges do I offer?

How do we see customers?

How do customers see us?

Using the customer facing cycle 

To contact us please click here to email Sophie or feel free to contact Mac on 03335771455 

or call him directly on 07968865007 to ask any questions you may have. 

15 

Centre Support Specialist (CSS):

  • Independent learners needs
  • The “art” of socratic coaching
  • Monitoring and mentoring
  • The coaching cycle
  • Challenging behaviours