“Never criticise a person until you've walked in their moccasins”
(Always try to see things from the other person’s perspective first)
The Moccasin Manager®, as part of the Moccasin Approach®, works on the principle that we must see things from the other person’s perspective before we act. We must understand their likes, dislikes, hopes, dreams, aspirations, concerns and even fears, so we are able to communicate with them with all types of empathy.
However, this does not mean that we pander to every wish others may have, or avoid asking them to perform tasks or duties they may not enjoy or not feel so competent about. What we suggest is that their perspective is taken into account and balanced with the relevant organisational requirements and the situation at the time.
A Moccasin Manager will manage their colleagues feelings, show empathy, they will respect their viewpoint and beliefs, but they will also be able to contextualise it to the given situation.
As we all know, when we are fire fighting there is often little time to consider everything and time may well be of the essence, so asking people to do things quicker than they like, with less resources or whatever we don’t have at that time, may not sit well, but sometimes needs must!
In short, a Moccasin Manager must always remember that they have a duty of care to both their people AND their organisational duties. This requires a carefully balanced approach considering emotion and logic together.
This challenge needs discussing as sometimes we need to make quick and difficult decisions. We need to practice this Moccasin Approach concept and think carefully of the steps we take. We discuss aspects around this so that Moccasin Managers can approach such challenges.
If this concept of management interests you, email Sophie by clicking here and Sophie will set up a call to discuss your requirements. We are confident that our Moccasins will fit well, so ask us in for an informal chat.
Click here to read about our Moccasin ApproachTM programme which is an EI, Values and Behaviours based approach that’s designed to cleanse organisational cultures through a programme of EI based solutions.
To contact us please click here to email Sophie
Call us on 0300 0303 007
or feel free to contact Mac directly for a chat on 07968865007 to ask any questions you may have.