Our Promise to You
When we send you a quote for work, rest assured when we say it is “all inclusive”, we mean just that. The price we quote includes any development, materials, delivery/facilitation and all expenses including travel, accommodation as necessary (plus VAT). So when we quote “X” you pay “X”, it’s that simple.
We guarantee our services. Again we like to keep things simple. If you are not happy with something, then neither are we. You tell us what went wrong, we investigate it, we get straight back to you and between us, we put it right. Our reputation is perfect so far and we aim to keep it that way. Great word of mouth is best marketing we can have!
We will support you and your people. When it comes to post event support we think we always go that extra mile. Our favourite saying is “Our support doesn’t finish with the course”! What we mean is that if one of our attendees wish to chat something through, we will do that. We can’t give personal one to one coaching, as that is clearly a chargeable service, but an odd piece of advice even months later, sure, give us a call.
We will always be honest and tell you the truth, no matter how unwelcome that may be. “This” is why we get asked to come back time and time again. We are professional, respectful but truthful. You don’t pay us to tell you what you want to hear, you pay us to tell you what we honestly think and believe. (This is us using our own Emotional Intelligence).
We will offer you all the confidentiality you wish, so if you don’t want others to know we have worked with you, we will not mention your organisation. We would love to still publish your feedback and case study, but your people and organisational identity will remain confidential.